Welcome to Flowers Camden. These Terms & Conditions govern your use of our online flower delivery services for Camden and the surrounding areas. By placing an order on the Flowers Camden website, you agree to abide by these terms. Please read them carefully before proceeding with your purchase.
For the purposes of these Terms & Conditions, "we," "us," and "our" refer to Flowers Camden. “You” and “your” refer to any customer placing orders via the Flowers Camden website. “Services” pertain to flower delivery and related goods made available through our site in Camden and the surrounding areas.
To place an order for flower delivery in Camden or nearby, you must:
Once your order is submitted, you will receive an order confirmation on-screen and via email (if provided). This confirmation does not constitute our acceptance of your order. Acceptance is subject to our review and confirmation that we are able to fulfil your order, at which point a second confirmation will be provided. We reserve the right to decline or cancel any order at our discretion.
All products are subject to availability. In rare instances where the flowers or products you have ordered are out of stock or not of a standard we accept, we reserve the right to substitute with a similar flower or product of equal or higher value while maintaining the overall style and colour scheme. If a significant change is necessary, we will attempt to contact you in advance to discuss suitable alternatives.
We offer flower delivery throughout Camden and designated surrounding areas. During the checkout process, you will be able to select from available delivery dates and times. While we strive to deliver within your preferred time window, all delivery dates and times are estimates and not guaranteed unless explicitly stated.
Our drivers will deliver to the address provided. Please ensure accuracy as we cannot be held liable for failed deliveries caused by incorrect or incomplete addresses. In the event that the recipient is unavailable, flowers may be left with a neighbour or in a safe location at our discretion, unless you instruct otherwise. A delivery note will be left to inform the recipient of attempted delivery and the location of the flowers, where applicable.
All prices listed on the Flowers Camden website are in GBP (£) and include VAT, unless otherwise stated. Payment must be made in full at the time of ordering using one of the provided secure online payment options, such as debit or credit card, or any other method displayed at checkout. We will not process or dispatch your order until payment has been successfully received and cleared.
You have the right to cancel or amend your flower delivery order, subject to the following conditions:
Should your order be eligible for cancellation in line with these terms, we will process a refund to the original payment method within a reasonable timeframe. Refund timing may vary depending on your payment provider.
Your satisfaction is very important to us. If you are not happy with the flowers you have received, please contact us within 24 hours of delivery. Where complaints are reasonable and supported by evidence (such as photographs), we may offer a replacement or partial/full refund at our discretion. Due to the perishable nature of flowers, returns are not always possible; however, we will assess each case individually and aim to resolve any concerns promptly and fairly.
We take pride in providing fresh, high-quality flowers. Flowers are natural products and will vary in appearance. Upon delivery, please follow any included care instructions to ensure maximum vase life. We cannot be held responsible for issues arising from neglect, improper care, or incorrect handling after delivery.
You may include a personal message with your flower delivery. Please ensure any messages or instructions are clear, appropriate, and do not include offensive or unlawful content. We reserve the right to decline orders containing inappropriate messages. While we will do our best to accommodate specific instructions, we cannot guarantee every request will be fulfilled.
Promotions, special offers, and discount codes are subject to terms and conditions as specified at the time of promotion. Discounts are valid only if applied at the time of order and cannot be retroactively applied. Some offers may be subject to availability or exclusion from certain products or dates. We reserve the right to withdraw promotions at any time.
Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law. Subject to this, our liability to you in connection with any order is strictly limited to the value of that order.
We accept no responsibility for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or reputation) howsoever arising. Once delivery is made as instructed and to the provided address, we accept no further liability for loss or damage.
All content on the Flowers Camden website, including images, product descriptions, and branding, is our intellectual property or licensed to us. You may not use, copy, reproduce, or distribute any content from our website without prior written permission.
We are committed to protecting your privacy and handling your data in accordance with current UK data protection laws. Please review our Privacy Policy for information on how your personal information is collected, used, stored, and protected when you use our services for flower delivery in Camden and the surrounding areas.
We are not liable for any delay or failure to perform our obligations if such failure results from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, pandemics, strikes, or interruption of transport or communication services.
We reserve the right to revise or update these Terms & Conditions from time to time. Changes will take effect once published on the Flowers Camden website. Your continued use of our site and services implies acceptance of the updated terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By using our services, you consent to the exclusive jurisdiction of the courts of England and Wales in resolving any disputes that may arise.
If any provision of these terms is deemed unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and in full effect. No failure or delay by Flowers Camden in exercising any right or remedy under these terms operates as a waiver of such right or remedy.
We value your feedback and are here to assist. For any questions, concerns, or complaints about your order, delivery, or our services, please get in touch using the contact form or communication methods provided on our website. We aim to respond and resolve all matters promptly and professionally.
Note: These Terms & Conditions apply to all customers placing online flower delivery orders with Flowers Camden for delivery within Camden and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 151 Camden High St, Camden Town, London, NW1 7JR.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
